Your Trust Is Our Foundation .
At Cleansweepmasters, we treat your personal data with the same meticulous care we bring to every home and office we clean. This isn't just a legal obligation; it's a reflection of our core value: respect for the spaces and people we serve.
We believe transparency builds trust. This policy outlines exactly how we collect, use, and protect your information when you interact with our digital presence. No hidden clauses, no vague language—just clear, honest standards.
We Never Sell Your Data
The Information We Gather
Information You Provide
When you request a quote or contact us, we collect specific details necessary to respond accurately.
- • Name & Contact: Full name, email address, and phone number to coordinate service details.
- • Location Data: Service address within Cebu (Banilad, IT Park, etc.) for scheduling and routing.
- • Service Preferences: Notes about your cleaning needs to ensure we send the right team.
Technical Data
To maintain site security and improve user experience, we automatically log standard technical information.
- • Device Info: Browser type, operating system, and screen resolution for responsive rendering.
- • IP Address: Used for security monitoring and preventing malicious activity.
- • Usage Patterns: Anonymous data on how you navigate the site to optimize structure.
How We Use Your Data
We use your information solely to deliver and improve our service. The following matrix breaks down the specific purpose for every type of data we collect.
We use your email and phone to confirm appointments, send quote details, and follow up on service requests. We do not send promotional spam.
Contractual necessity (to fulfill your quote request) and legitimate interest (site security).
We analyze traffic patterns (e.g., most visited services) to allocate resources and improve our online offerings. No personal identifiers are used here.
Quote requests are kept for 1 year. Technical logs are retained for 3 months for security auditing.
Your Rights & Our Security
You retain full control over your personal information. Under Philippine Data Privacy Act and general best practices, you have the right to access, correct, or request deletion of your data at any time.
- Request a copy of all data we hold on you.
- Ask us to stop using your data for direct marketing.
- Request deletion of your data (subject to legal retention).
Local Context
All data processing is handled within our operational footprint in Cebu. We prioritize local server infrastructure to ensure data sovereignty and faster response times for our clients in the Philippines.
Questions?
If you have any concerns regarding this privacy policy or how your data is handled, please reach out directly to our data protection officer.